Profile

Since 1850, American Express has worked to make a difference in our customers' lives in ways that matter most to them. OUR VISION Provide the world’s best customer experience every day. OUR MISSION Become essential to our customers by providing differentiated products and services to help them achieve their aspirations. OUR VALUES WE BACK OUR CUSTOMERS Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do. WE MAKE IT GREAT We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it. WE DO WHAT’S RIGHT Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity. WE RESPECT PEOPLE We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard. WE EMBRACE DIVERSITY We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best. WE STAND FOR INCLUSION We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive. WE WIN AS A TEAM We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team. WE SUPPORT OUR COMMUNITIES We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world. CORPORATE RESPONSIBILITY Our backing extends beyond our customers to the communities where we live and work. Learn more about our approach to Corporate Responsibility. CORPORATE RESPONSIBILITY Our backing extends beyond our customers to the communities where we live and work. Learn more about our approach to Corporate Responsibility. DIVERSITY & INCLUSION Learn how we bring together unique perspectives, backgrounds and experiences to serve our customers and communities We began as a freight forwarding company in 1850, earning a reputation as a company people could trust while transporting some of their most valuable possessions. In the late 19th century and early 20th century, we introduced new financial products and travel services that helped support our customers’ everyday lives. In the 1950s, we introduced a charge card, offering customers a new and convenient way to pay. Ever since, we’ve innovated our card products, our services and our other offerings. Today, American Express is the largest global payments network and we continue to pride ourselves on being forward-looking and customer-focused. With each new development, one thing has remained constant: our commitment to our customers and our special brand of service.